Case Histories
Business Case for a Collaborative Intranet, An example of an extensive and thorough business case, demonstrating many facets of iit's methodologies and capabilities. (PDF file)
Call Center Value Model. An example of a small engagement, demonstrating iit's unique capabilities to build value and ROI models that can be used in the client organization for different kinds of evaluations. (PDF file)
Directory Business Case. An example of iit's capability to find approaches that are appropriate to the specific problem at hand. (PDF file)
White Papers
A Business Case - What it Should Contain. A description of the considerations that should go into the preparation of a completer business case for any information systems project. (PDF file)
Why an Enterprise Directory Should Be Part of Your eBusiness Infrastructure. A description of how a technology element fits into an overall infrastructure, and how its supports successful scale-up of eBusiness applications. Although oriented towards Enterprise Directories, it illustrates many of the salient points of alignment of infrastructure and business. (PDF file)
Directory Service Infrastructure: Business, People and Process Checklist. A summary of the many factors that should be considered in an infrastructure project- including technology, but not limited to it. Specific to a Directory project, but illustrates many of the things that should be considered for any infrastructure project. (PDF file)
Why an Enterprise Directory Should Be a Separate Implementation from a Network Operating System Directory. Although much current literature leads one to think of a single central directory, experience indicates that separate implementations work better, for both technical and project management reasons. This article explains why, and illustrates iit's approach to making sure the technology fits the requirements. (PDF file)
Infrastructure Applications-- Catalysts for Directory Service Infrastructure. An exploration of ways to package Directory Services and other infrastructure projects with special applications that demonstrate value and give impetus to the whole project. (PDF file)
Conceptual Frameworks
What is Infrastructure? defines what is meant by the term in the context of e-Business, and looks at some of the important elements that make it up.
The Importance of Balance in Infrastructure Planning describes the wider context for technology planning, and how the various pieces of the business picture should interrelate for successful technology implementation.
Why it is Hard to Justify Infrastructure Investments investigates the different ways in which information systems and information technology relate to business processes, how this makes technology justification difficult, and suggests some avenues that can help make better business cases for technology projects.
Books
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Customer Relationship Intelligence is not an information technology book per se, but it defines a new framework and metric for managing Sales and Marketing that will dramatically change the information systems that support business units. Get ahead of the game, and get this book now. |
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Achieving Higher Value from Information Technology
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